2007 DSI Services Science Miniconference - Pittsburgh
[Main Index]Proceedings by Track and Paper Title
This list only shows track papers actually included in these Proceedings.
(Click on a paper title to retrieve the PDF file for that paper.)
- A Cross-Cultural Comparison of Antecedents and Consequences of Trust in Relational Service Exchange
- Author(s): Jan H. Schumann (Technical University of Munich)
- A Customer-Supplier Paradigm for Service Science
- Author(s): Scott E. Sampson (Brigham Young University)
- A Service Logic for Service Science
- Author(s): Stephen L Vargo (University of Hawaii at Manoa), Robert F., Lusch (University of Arizona)
- A Two Dimensional Transportation Pricing Model
- Author(s): Lama Moussawi (), Metin Cakanyildirim (The University of Texas at Dallas)
- Can Information System Factors Bias Customers’ Perceptions of the Service Quality of Online Auction Marketplaces?
- Author(s): Heshan Sun (Syracuse University)
- Clinical Trial Management as a Professional Service
- Author(s): Gita Mathur (San Jose State University)
- Creating Service Innovation through Systems Reconfiguration
- Author(s): Melissa M.A. Akaka (University of Hawaii at Manoa), Stephen L Vargo (University of Hawaii at Manoa)
- Designing and Building Technology Enabled Service Systems: Challenges and a Solution Framework -- Two Case Studies
- Author(s): Lilian Wu (IBM), Doug McDavid (IBM), Tim Kostyk (IBM)
- Fixing Freestyle: Applying Service Science at Sea
- Author(s): Robert J. Kwortnik (Cornell University), Erica Wagner (Cornell University), Gary M. Thompson (Cornell University)
- Formalizing the Service Innovation Process
- Author(s): John Ettlie (RIT), Stephen Rosenthal (BU), Mark Hall (RIT)
- Framing Effects of Bundling: Controversies and Propositions
- Author(s): Shibin Sheng (Adelphi University)
- Impact of Supply Chain Uncertainty on Business Performance and the Role of Supplier and Customer Relationships: Comparison between Product and Service Organization
- Author(s): Patcharee Boonyathan (University of Melbourne), Damien Power (University of Melbourne)
- Lifecycle Management and Long Term Maintenance of Energy Automation Products
- Author(s): José Castellote-Morales (AREVA T&D), Didier Margraitte (AREVA T&D)
- Meeting the Needs of Industry: Service Systems Engineering Curriculum
- Author(s): Dana M. Johnson (Michigan Technological University), Leonard J. Bohmann (Michigan Technological University), Kris Mattila (Michigan Technological University), John W. Sutherland (Michigan Technological University), Sheryl Sorby (Michigan Technological University)
- Modeling Email Overload within Service Organizations
- Author(s): Ashish Gupta (Minnesota State University Moorhead), Ramesh Sharda (Oklahoma State University), Manjunath Kamath (Oklahoma State University)
- Operations Planning for B2B Services with Client Involvement
- Author(s): Sheneeta W. White (Virginia Tech), Ralph B. Badinelli (Virginia Tech)
- Prioritizing and scheduling email processing: An application of the capacitated lot sizing problem
- Author(s): narges Kasiri (oklahoma state university), Ramesh Sharda (Oklahoma State University)
- Re-Appropriating Social Dilemmas Research to Inform Service Science
- Author(s): David A. Bray (Emory University)
- Service Science in Undergraduate Business Education: An Evolving Model for Integrating Business and Information Management
- Author(s): Douglas G Carrie (The University of Auckland), Roderick J Brodie (The University of Auckland)
- Service Scorecard for Performance Excellence
- Author(s): Rajesh K Tyagi (DePaul University), Praveen Gupta (Accelper Consulting)
- Sustainable Improvement in Military Service Contracts
- Author(s): John F, Mills (University of Cambridge)
- The Impact of Co-promotion on the Supply Chain Performance
- Author(s): Ahmet Ozkul (), Hurrem Yilmaz (State University of New York, Oneonta)
- The Role of Complexity Science in the Evolution of the Services Science Discipline
- Author(s): Henry M. Kim (Schulich School of Business, York University), Kelly Lyons (Centre for Advanced Studies, IBM Canada)
- The Servitization of Manufacturing: An Empirical Analysis
- Author(s): Andy Neely (Cranfield University)
- Towards a New Typology for Technology-Mediated Services
- Author(s): Jan H. Schumann (Technical University of Munich), Nancy V. Wuenderlich (Technical University of Munich), Florian v. Wangenheim (Technical University of Munich), Hartmut H. Holzmueller (University of Dortmund)
- Understanding the acceptance of interactive and technology-mediated services
- Author(s): Nancy V. Wuenderlich (Technical University of Munich)
- Using QFD to Improve SOA Applications in the Retail Industry
- Author(s): Roberta S. Russell (Virginia Tech), Sheneeta White (Virginia Tech), Steven Sheetz (Virginia Tech), Mauro Falasca (Virginia Tech)
- Who to blame? The spillover effects of customer (dis)satisfaction on interdependent companies in the mobile phone industry
- Author(s): Yufeng Xing Xing (National University of Singapore), Kah-Hin Chai Chai (National University of Singapore), Beng-Wah Ang (National University of Singapore), Houcai Shen Shen (Nan Jing University, China)