2007 DSI Services Science Miniconference - Pittsburgh [Main Index]

Proceedings by Submission Number

All numbers are not shown because all submisssions are not included in the proceedings.

(Click on a paper title to retrieve the PDF file for that paper.)

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Proceedings numbers starting from 1 [top]
Submission #1: A Customer-Supplier Paradigm for Service Science: Author(s): Scott E. Sampson (Brigham Young University)
Submission #2: The Servitization of Manufacturing: An Empirical Analysis: Author(s): Andy Neely (Cranfield University)
Submission #4: Towards a New Typology for Technology-Mediated Services: Author(s): Jan H. Schumann (Technical University of Munich), Nancy V. Wuenderlich (Technical University of Munich), Florian v. Wangenheim (Technical University of Munich), Hartmut H. Holzmueller (University of Dortmund)
Submission #6: Meeting the Needs of Industry: Service Systems Engineering Curriculum: Author(s): Dana M. Johnson (Michigan Technological University), Leonard J. Bohmann (Michigan Technological University), Kris Mattila (Michigan Technological University), John W. Sutherland (Michigan Technological University), Sheryl Sorby (Michigan Technological University)
Submission #7: Formalizing the Service Innovation Process: Author(s): John Ettlie (RIT), Stephen Rosenthal (BU), Mark Hall (RIT)
Submission #8: Re-Appropriating Social Dilemmas Research to Inform Service Science: Author(s): David A. Bray (Emory University)
Proceedings numbers starting from 10 [top]
Submission #10: Framing Effects of Bundling: Controversies and Propositions: Author(s): Shibin Sheng (Adelphi University)
Submission #12: Prioritizing and scheduling email processing: An application of the capacitated lot sizing problem: Author(s): narges Kasiri (oklahoma state university), Ramesh Sharda (Oklahoma State University)
Submission #13: A Two Dimensional Transportation Pricing Model: Author(s): Lama Moussawi (), Metin Cakanyildirim (The University of Texas at Dallas)
Submission #15: Designing and Building Technology Enabled Service Systems: Challenges and a Solution Framework -- Two Case Studies: Author(s): Lilian Wu (IBM), Doug McDavid (IBM), Tim Kostyk (IBM)
Submission #16: A Service Logic for Service Science: Author(s): Stephen L Vargo (University of Hawaii at Manoa), Robert F., Lusch (University of Arizona)
Submission #17: A Cross-Cultural Comparison of Antecedents and Consequences of Trust in Relational Service Exchange: Author(s): Jan H. Schumann (Technical University of Munich)
Proceedings numbers starting from 20 [top]
Submission #21: Who to blame? The spillover effects of customer (dis)satisfaction on interdependent companies in the mobile phone industry: Author(s): Yufeng Xing Xing (National University of Singapore), Kah-Hin Chai Chai (National University of Singapore), Beng-Wah Ang (National University of Singapore), Houcai Shen Shen (Nan Jing University, China)
Submission #23: Fixing Freestyle: Applying Service Science at Sea: Author(s): Robert J. Kwortnik (Cornell University), Erica Wagner (Cornell University), Gary M. Thompson (Cornell University)
Submission #26: Service Science in Undergraduate Business Education: An Evolving Model for Integrating Business and Information Management: Author(s): Douglas G Carrie (The University of Auckland), Roderick J Brodie (The University of Auckland)
Submission #28: Understanding the acceptance of interactive and technology-mediated services: Author(s): Nancy V. Wuenderlich (Technical University of Munich)
Proceedings numbers starting from 30 [top]
Submission #31: Using QFD to Improve SOA Applications in the Retail Industry: Author(s): Roberta S. Russell (Virginia Tech), Sheneeta White (Virginia Tech), Steven Sheetz (Virginia Tech), Mauro Falasca (Virginia Tech)
Submission #32: The Impact of Co-promotion on the Supply Chain Performance: Author(s): Ahmet Ozkul (), Hurrem Yilmaz (State University of New York, Oneonta)
Submission #36: Can Information System Factors Bias Customers’ Perceptions of the Service Quality of Online Auction Marketplaces?: Author(s): Heshan Sun (Syracuse University)
Submission #38: Sustainable Improvement in Military Service Contracts: Author(s): John F, Mills (University of Cambridge)
Submission #39: Impact of Supply Chain Uncertainty on Business Performance and the Role of Supplier and Customer Relationships: Comparison between Product and Service Organization: Author(s): Patcharee Boonyathan (University of Melbourne), Damien Power (University of Melbourne)
Proceedings numbers starting from 40 [top]
Submission #41: Clinical Trial Management as a Professional Service: Author(s): Gita Mathur (San Jose State University)
Submission #43: Modeling Email Overload within Service Organizations: Author(s): Ashish Gupta (Minnesota State University Moorhead), Ramesh Sharda (Oklahoma State University), Manjunath Kamath (Oklahoma State University)
Submission #45: Operations Planning for B2B Services with Client Involvement: Author(s): Sheneeta W. White (Virginia Tech), Ralph B. Badinelli (Virginia Tech)
Submission #47: Creating Service Innovation through Systems Reconfiguration: Author(s): Melissa M.A. Akaka (University of Hawaii at Manoa), Stephen L Vargo (University of Hawaii at Manoa)
Submission #49: Service Scorecard for Performance Excellence: Author(s): Rajesh K Tyagi (DePaul University), Praveen Gupta (Accelper Consulting)
Proceedings numbers starting from 50 [top]
Submission #54: The Role of Complexity Science in the Evolution of the Services Science Discipline: Author(s): Henry M. Kim (Schulich School of Business, York University), Kelly Lyons (Centre for Advanced Studies, IBM Canada)
Submission #56: Lifecycle Management and Long Term Maintenance of Energy Automation Products: Author(s): José Castellote-Morales (AREVA T&D), Didier Margraitte (AREVA T&D)