2007 DSI Services Science Miniconference - Pittsburgh [Main Index]

Proceedings by Author Last Name

Authors names and affiliations are as submitted with papers.

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A - B - C - E - F - G - H - J - K - L - M - N - O - P - R - S - T - V - W - X - Y -

Authors with last name starting with A [top]
Paper(s) by Melissa M.A. Akaka
Creating Service Innovation through Systems Reconfiguration: Author(s): Melissa M.A. Akaka (University of Hawaii at Manoa), Stephen L Vargo (University of Hawaii at Manoa)
Paper(s) by Beng-Wah Ang
Who to blame? The spillover effects of customer (dis)satisfaction on interdependent companies in the mobile phone industry: Author(s): Yufeng Xing Xing (National University of Singapore), Kah-Hin Chai Chai (National University of Singapore), Beng-Wah Ang (National University of Singapore), Houcai Shen Shen (Nan Jing University, China)
Authors with last name starting with B [top]
Paper(s) by Ralph B. Badinelli
Operations Planning for B2B Services with Client Involvement: Author(s): Sheneeta W. White (Virginia Tech), Ralph B. Badinelli (Virginia Tech)
Paper(s) by Leonard J. Bohmann
Meeting the Needs of Industry: Service Systems Engineering Curriculum: Author(s): Dana M. Johnson (Michigan Technological University), Leonard J. Bohmann (Michigan Technological University), Kris Mattila (Michigan Technological University), John W. Sutherland (Michigan Technological University), Sheryl Sorby (Michigan Technological University)
Paper(s) by Patcharee Boonyathan
Impact of Supply Chain Uncertainty on Business Performance and the Role of Supplier and Customer Relationships: Comparison between Product and Service Organization: Author(s): Patcharee Boonyathan (University of Melbourne), Damien Power (University of Melbourne)
Paper(s) by David A. Bray
Re-Appropriating Social Dilemmas Research to Inform Service Science: Author(s): David A. Bray (Emory University)
Paper(s) by Roderick J Brodie
Service Science in Undergraduate Business Education: An Evolving Model for Integrating Business and Information Management: Author(s): Douglas G Carrie (The University of Auckland), Roderick J Brodie (The University of Auckland)
Authors with last name starting with C [top]
Paper(s) by Metin Cakanyildirim
A Two Dimensional Transportation Pricing Model: Author(s): Lama Moussawi (), Metin Cakanyildirim (The University of Texas at Dallas)
Paper(s) by Douglas G Carrie
Service Science in Undergraduate Business Education: An Evolving Model for Integrating Business and Information Management: Author(s): Douglas G Carrie (The University of Auckland), Roderick J Brodie (The University of Auckland)
Paper(s) by José Castellote-Morales
Lifecycle Management and Long Term Maintenance of Energy Automation Products: Author(s): José Castellote-Morales (AREVA T&D), Didier Margraitte (AREVA T&D)
Paper(s) by Kah-Hin Chai Chai
Who to blame? The spillover effects of customer (dis)satisfaction on interdependent companies in the mobile phone industry: Author(s): Yufeng Xing Xing (National University of Singapore), Kah-Hin Chai Chai (National University of Singapore), Beng-Wah Ang (National University of Singapore), Houcai Shen Shen (Nan Jing University, China)
Authors with last name starting with E [top]
Paper(s) by John Ettlie
Formalizing the Service Innovation Process: Author(s): John Ettlie (RIT), Stephen Rosenthal (BU), Mark Hall (RIT)
Authors with last name starting with F [top]
Paper(s) by Mauro Falasca
Using QFD to Improve SOA Applications in the Retail Industry: Author(s): Roberta S. Russell (Virginia Tech), Sheneeta White (Virginia Tech), Steven Sheetz (Virginia Tech), Mauro Falasca (Virginia Tech)
Authors with last name starting with G [top]
Paper(s) by Ashish Gupta
Modeling Email Overload within Service Organizations: Author(s): Ashish Gupta (Minnesota State University Moorhead), Ramesh Sharda (Oklahoma State University), Manjunath Kamath (Oklahoma State University)
Paper(s) by Praveen Gupta
Service Scorecard for Performance Excellence: Author(s): Rajesh K Tyagi (DePaul University), Praveen Gupta (Accelper Consulting)
Authors with last name starting with H [top]
Paper(s) by Mark Hall
Formalizing the Service Innovation Process: Author(s): John Ettlie (RIT), Stephen Rosenthal (BU), Mark Hall (RIT)
Paper(s) by Hartmut H. Holzmueller
Towards a New Typology for Technology-Mediated Services: Author(s): Jan H. Schumann (Technical University of Munich), Nancy V. Wuenderlich (Technical University of Munich), Florian v. Wangenheim (Technical University of Munich), Hartmut H. Holzmueller (University of Dortmund)
Authors with last name starting with J [top]
Paper(s) by Dana M. Johnson
Meeting the Needs of Industry: Service Systems Engineering Curriculum: Author(s): Dana M. Johnson (Michigan Technological University), Leonard J. Bohmann (Michigan Technological University), Kris Mattila (Michigan Technological University), John W. Sutherland (Michigan Technological University), Sheryl Sorby (Michigan Technological University)
Authors with last name starting with K [top]
Paper(s) by Manjunath Kamath
Modeling Email Overload within Service Organizations: Author(s): Ashish Gupta (Minnesota State University Moorhead), Ramesh Sharda (Oklahoma State University), Manjunath Kamath (Oklahoma State University)
Paper(s) by narges Kasiri
Prioritizing and scheduling email processing: An application of the capacitated lot sizing problem: Author(s): narges Kasiri (oklahoma state university), Ramesh Sharda (Oklahoma State University)
Paper(s) by Henry M. Kim
The Role of Complexity Science in the Evolution of the Services Science Discipline: Author(s): Henry M. Kim (Schulich School of Business, York University), Kelly Lyons (Centre for Advanced Studies, IBM Canada)
Paper(s) by Tim Kostyk
Designing and Building Technology Enabled Service Systems: Challenges and a Solution Framework -- Two Case Studies: Author(s): Lilian Wu (IBM), Doug McDavid (IBM), Tim Kostyk (IBM)
Paper(s) by Robert J. Kwortnik
Fixing Freestyle: Applying Service Science at Sea: Author(s): Robert J. Kwortnik (Cornell University), Erica Wagner (Cornell University), Gary M. Thompson (Cornell University)
Authors with last name starting with L [top]
Paper(s) by Robert F., Lusch
A Service Logic for Service Science: Author(s): Stephen L Vargo (University of Hawaii at Manoa), Robert F., Lusch (University of Arizona)
Paper(s) by Kelly Lyons
The Role of Complexity Science in the Evolution of the Services Science Discipline: Author(s): Henry M. Kim (Schulich School of Business, York University), Kelly Lyons (Centre for Advanced Studies, IBM Canada)
Authors with last name starting with M [top]
Paper(s) by Didier Margraitte
Lifecycle Management and Long Term Maintenance of Energy Automation Products: Author(s): José Castellote-Morales (AREVA T&D), Didier Margraitte (AREVA T&D)
Paper(s) by Gita Mathur
Clinical Trial Management as a Professional Service: Author(s): Gita Mathur (San Jose State University)
Paper(s) by Kris Mattila
Meeting the Needs of Industry: Service Systems Engineering Curriculum: Author(s): Dana M. Johnson (Michigan Technological University), Leonard J. Bohmann (Michigan Technological University), Kris Mattila (Michigan Technological University), John W. Sutherland (Michigan Technological University), Sheryl Sorby (Michigan Technological University)
Paper(s) by Doug McDavid
Designing and Building Technology Enabled Service Systems: Challenges and a Solution Framework -- Two Case Studies: Author(s): Lilian Wu (IBM), Doug McDavid (IBM), Tim Kostyk (IBM)
Paper(s) by John F, Mills
Sustainable Improvement in Military Service Contracts: Author(s): John F, Mills (University of Cambridge)
Paper(s) by Lama Moussawi
A Two Dimensional Transportation Pricing Model: Author(s): Lama Moussawi (), Metin Cakanyildirim (The University of Texas at Dallas)
Authors with last name starting with N [top]
Paper(s) by Andy Neely
The Servitization of Manufacturing: An Empirical Analysis: Author(s): Andy Neely (Cranfield University)
Authors with last name starting with O [top]
Paper(s) by Ahmet Ozkul
The Impact of Co-promotion on the Supply Chain Performance: Author(s): Ahmet Ozkul (), Hurrem Yilmaz (State University of New York, Oneonta)
Authors with last name starting with P [top]
Paper(s) by Damien Power
Impact of Supply Chain Uncertainty on Business Performance and the Role of Supplier and Customer Relationships: Comparison between Product and Service Organization: Author(s): Patcharee Boonyathan (University of Melbourne), Damien Power (University of Melbourne)
Authors with last name starting with R [top]
Paper(s) by Stephen Rosenthal
Formalizing the Service Innovation Process: Author(s): John Ettlie (RIT), Stephen Rosenthal (BU), Mark Hall (RIT)
Paper(s) by Roberta S. Russell
Using QFD to Improve SOA Applications in the Retail Industry: Author(s): Roberta S. Russell (Virginia Tech), Sheneeta White (Virginia Tech), Steven Sheetz (Virginia Tech), Mauro Falasca (Virginia Tech)
Authors with last name starting with S [top]
Paper(s) by Scott E. Sampson
A Customer-Supplier Paradigm for Service Science: Author(s): Scott E. Sampson (Brigham Young University)
Paper(s) by Jan H. Schumann
Towards a New Typology for Technology-Mediated Services: Author(s): Jan H. Schumann (Technical University of Munich), Nancy V. Wuenderlich (Technical University of Munich), Florian v. Wangenheim (Technical University of Munich), Hartmut H. Holzmueller (University of Dortmund)
A Cross-Cultural Comparison of Antecedents and Consequences of Trust in Relational Service Exchange: Author(s): Jan H. Schumann (Technical University of Munich)
Paper(s) by Ramesh Sharda
Prioritizing and scheduling email processing: An application of the capacitated lot sizing problem: Author(s): narges Kasiri (oklahoma state university), Ramesh Sharda (Oklahoma State University)
Modeling Email Overload within Service Organizations: Author(s): Ashish Gupta (Minnesota State University Moorhead), Ramesh Sharda (Oklahoma State University), Manjunath Kamath (Oklahoma State University)
Paper(s) by Steven Sheetz
Using QFD to Improve SOA Applications in the Retail Industry: Author(s): Roberta S. Russell (Virginia Tech), Sheneeta White (Virginia Tech), Steven Sheetz (Virginia Tech), Mauro Falasca (Virginia Tech)
Paper(s) by Houcai Shen Shen
Who to blame? The spillover effects of customer (dis)satisfaction on interdependent companies in the mobile phone industry: Author(s): Yufeng Xing Xing (National University of Singapore), Kah-Hin Chai Chai (National University of Singapore), Beng-Wah Ang (National University of Singapore), Houcai Shen Shen (Nan Jing University, China)
Paper(s) by Shibin Sheng
Framing Effects of Bundling: Controversies and Propositions: Author(s): Shibin Sheng (Adelphi University)
Paper(s) by Sheryl Sorby
Meeting the Needs of Industry: Service Systems Engineering Curriculum: Author(s): Dana M. Johnson (Michigan Technological University), Leonard J. Bohmann (Michigan Technological University), Kris Mattila (Michigan Technological University), John W. Sutherland (Michigan Technological University), Sheryl Sorby (Michigan Technological University)
Paper(s) by Heshan Sun
Can Information System Factors Bias Customers’ Perceptions of the Service Quality of Online Auction Marketplaces?: Author(s): Heshan Sun (Syracuse University)
Paper(s) by John W. Sutherland
Meeting the Needs of Industry: Service Systems Engineering Curriculum: Author(s): Dana M. Johnson (Michigan Technological University), Leonard J. Bohmann (Michigan Technological University), Kris Mattila (Michigan Technological University), John W. Sutherland (Michigan Technological University), Sheryl Sorby (Michigan Technological University)
Authors with last name starting with T [top]
Paper(s) by Gary M. Thompson
Fixing Freestyle: Applying Service Science at Sea: Author(s): Robert J. Kwortnik (Cornell University), Erica Wagner (Cornell University), Gary M. Thompson (Cornell University)
Paper(s) by Rajesh K Tyagi
Service Scorecard for Performance Excellence: Author(s): Rajesh K Tyagi (DePaul University), Praveen Gupta (Accelper Consulting)
Authors with last name starting with V [top]
Paper(s) by Florian v. Wangenheim
Towards a New Typology for Technology-Mediated Services: Author(s): Jan H. Schumann (Technical University of Munich), Nancy V. Wuenderlich (Technical University of Munich), Florian v. Wangenheim (Technical University of Munich), Hartmut H. Holzmueller (University of Dortmund)
Paper(s) by Stephen L Vargo
A Service Logic for Service Science: Author(s): Stephen L Vargo (University of Hawaii at Manoa), Robert F., Lusch (University of Arizona)
Creating Service Innovation through Systems Reconfiguration: Author(s): Melissa M.A. Akaka (University of Hawaii at Manoa), Stephen L Vargo (University of Hawaii at Manoa)
Authors with last name starting with W [top]
Paper(s) by Erica Wagner
Fixing Freestyle: Applying Service Science at Sea: Author(s): Robert J. Kwortnik (Cornell University), Erica Wagner (Cornell University), Gary M. Thompson (Cornell University)
Paper(s) by Sheneeta W. White
Using QFD to Improve SOA Applications in the Retail Industry: Author(s): Roberta S. Russell (Virginia Tech), Sheneeta White (Virginia Tech), Steven Sheetz (Virginia Tech), Mauro Falasca (Virginia Tech)
Operations Planning for B2B Services with Client Involvement: Author(s): Sheneeta W. White (Virginia Tech), Ralph B. Badinelli (Virginia Tech)
Paper(s) by Lilian Wu
Designing and Building Technology Enabled Service Systems: Challenges and a Solution Framework -- Two Case Studies: Author(s): Lilian Wu (IBM), Doug McDavid (IBM), Tim Kostyk (IBM)
Paper(s) by Nancy V. Wuenderlich
Towards a New Typology for Technology-Mediated Services: Author(s): Jan H. Schumann (Technical University of Munich), Nancy V. Wuenderlich (Technical University of Munich), Florian v. Wangenheim (Technical University of Munich), Hartmut H. Holzmueller (University of Dortmund)
Understanding the acceptance of interactive and technology-mediated services: Author(s): Nancy V. Wuenderlich (Technical University of Munich)
Authors with last name starting with X [top]
Paper(s) by Yufeng Xing Xing
Who to blame? The spillover effects of customer (dis)satisfaction on interdependent companies in the mobile phone industry: Author(s): Yufeng Xing Xing (National University of Singapore), Kah-Hin Chai Chai (National University of Singapore), Beng-Wah Ang (National University of Singapore), Houcai Shen Shen (Nan Jing University, China)
Authors with last name starting with Y [top]
Paper(s) by Hurrem Yilmaz
The Impact of Co-promotion on the Supply Chain Performance: Author(s): Ahmet Ozkul (), Hurrem Yilmaz (State University of New York, Oneonta)